A: Avery Print and Mail Center supports most versions of Photoshop®, Illustrator®, InDesign®, QuarkExpress®, Pagemaker®, Freehand® and Publisher®. Check out our Templates and Instructions for more information.

Q: My file is too big to upload. Can I send in a disk?

A: Certainly! Please send materials to the address below. Be sure to reference your Avery Print and Mail Center job number for any materials mailed to Modern Postcard.

Attention: Job #

Modern Postcard

1675 Faraday Ave

Carlsbad, CA 92008

Q: I received a message stating my files are corrupt, what does that mean?

A: This message indicates that the files we received on our ftp site were corrupted in some manner, and are now unusable. All files transferred across the web are susceptible to corruption. To solve this issue, try uncompressing your files and re-uploading them to us. You may also contact your production team or Customer Care for further assistance at 877-AVERY-PMC.

Printing

Q: What is "Full Bleed"?

A: Full bleed indicates that the artwork image runs right to the edges of a card. We must print on a larger sheet and trim the page to size to achieve the full bleed results. Our templates include the dimensions of each card format, as well as trim size and bleed size guidelines.

Q: What does 4/1 and 4/4 mean?

A: The term 4/1 refers to the use of four color printing process: cyan, magenta, yellow and black on the front of our cards and only black ink on the back. The term 4/4 printing is four color process on both the front and back of the card.

Q: How do I ensure that the color of the printed product is what I am expecting? Is there a way to match what I see on the screen to what I will get from the printer?

A: No printer can guarantee an exact color match, however we do everything we can to get strong, rich colors. Plus there are some options to help you get the best color possible. You may request a color proof, download our press profiles (for use with Adobe Photoshop) or request a color kit. See our Color Quality page for more information.

Q: What is the deadline to submit materials?

A: We have a noon deadline for submitting materials. If, for example, you want receive your layout approval tomorrow, your deadline to submit materials is before 12:00 p.m., Pacific Standard Time - today. For more details, please see our Production Time Calculator.

Q: What Production Time Options do you offer?

A: We offer the following production time options:

Next Business Day EXPRESS (after an 11:00 am PST approval)
2 Business Days (after a 3:00 pm PST approval)
3 Business Days (after a 3:00 pm PST approval)
4 Business Days (after a 3:00 pm PST approval)

Your production time begins only after Modern Postcard has received your final approval with no further changes or revisions.

Please refer to our pricing calculator for a pricing estimate. Please note that the arrival time for ALL orders is NOON, 12:00 p.m. PST

Q: How will my order be shipped?

A: Modern Postcard offers the following shipping options via UPS:

UPS Next Day Air Saver (delivery by the end of the next business day)
UPS 2nd Day Air (delivery by the end of the 2nd business day)
UPS Ground (days in transit depend on delivery zip code)

Changes are often made to improve our services, so be sure to ask your representative about our most current shipping methods. Please refer to our pricing calculator for a shipping estimate.

Q: I did not receive my Layout Proof, but I see you are waiting for my Final Approval. How can I view my layout proof and approve my order?

A: Please call Customer Care at 877-AVERY-PMC to have your approval resent via email. Be sure to check your junk mail folders as they might have been mistakenly placed in there.

Q: Who is Modern Postcard?

A: Modern Postcard is a leading direct mail provider with over 25 years of experience who has partnered with Avery to fulfill orders placed on Print and Mail Center.

Mailing Services

Q: Where will my pieces be mailed from?

A: Currently, all mailings originate from our on-site post office in Carlsbad, CA, and go directly into the mail stream. We also provide drop shipping to save postage and improve delivery time in certain cases. Contact Customer Care at 877-AVERY-PMC for more information.

Q: How long will it take for my mailing to be delivered?

A: That depends on time of year, class of mail selected, and destination. Currently, all mailings originate in Carlsbad, CA. First Class mail generally reaches all destinations within 1-5 business days. Standard mail (often referred to as "bulk" mail) is delivered in 5-21 days nationwide. Mail deliveries can take significantly longer from Dec. 10-25.

Q: How long will it take Avery Print and Mail Center to prepare my mailing?

A: When you choose our 4 Business Day Production Time, we can mail your cards as soon as the 7th business day after the receipt of your order. For Next Business Day Express Production Time, mailing can be completed as soon as the 4th business day. If you do not need to mail your cards that quickly, and submit your list at a later date, please remember that we must receive your list no later than 4 days prior to your preferred mailing date.

Mailing Lists

Q: What mail list formats can be uploaded?

A:To expedite your order, we prefer lists to be submitted as PC based "text, tab delimited" files. However, we do accept PC and MAC files, they must be saved or exported in one of the following extensions: .txt, .ascII, .asc, .csv, or .dbf (dbfIII). If you submit your list in a different format, it may need to be converted which could result in processing delays and additional costs. Please be sure to look at our Format Specifications for more information on list formats and programs we support.

Q: Who will have access to my mailing list? How secure is Avery Print and Mail Center?

A: We firmly believe that your list is yours only. Access to your list will only be given to Avery Print and Mail Center employees and contractors for the purpose of preparing your mailing. Avery Print and Mail Center will always use the best available technology to secure our website and your list against unauthorized access. Please read our Privacy Policy for additional information.

Specials

Q: I want to mail a piece that is different from Avery Print and Mail Center's standard items. Is that possible?

A: We recommend that you try to use our regular sizes as they are designed to save you money. However, we can accommodate custom sizes. Call us today at 877-AVERY-PMC and share your ideas with one of our specialists. They'll give you the pricing information and details needed to get your order completed.

Data Retention

Q: How long will Avery Print and Mail Center keep my mail piece artwork?

A: We will keep your files for 2 years so that you can order reprints of a layout that has been previously printed. You will save $10 when you reprint an unmodified frontside. Use the corresponding unmodified backside and save an additional $25.

Pricing & Payment

Q: Does Avery Print and Mail Center offer volume discounts?

A: Yes. Please call customer service if you want to order more than 10,000 pieces.

Q: Is there a minimum order?

A: Yes. The smallest quantity we print is 250.

Q: What is included in your base printing price?

A: Each order includes placement of 1 full bleed, full color image on the frontside and a grayscale logo on the backside. We will also typeset the following text counts:

•	Standard, up to 50 words
•	Deluxe, up to 100 words
•	Sumo Size, up to 150 words
•	Double on corresponding folded and tri-fold products

Of course, we will also perform a thorough quality check of your digital files and notify you of any issues before your job is printed. Please use our pricing calculator for an estimated cost for your printing and mailing. We also offer custom options for additional fees. Feel free to call Customer Care at 877-AVERY-PMC if you have questions.

Q: When is payment due?

A: Avery Print and Mail Center requires payment when your order is placed. We accept Visa, MasterCard, American Express, and Checks.